Below is a series of FREQUENTLY ASKED QUESTIONS (FAQs) about Voglus Mosaic and the products and services we offer. To learn more, please read the questions and answers below.
Didn’t find the answer you were looking for?
Should you still have questions, please fee free to contact us directly at sales@voglus.com and we will be happy to assist you within 24 hours.
I'm Looking For A Product, How Can I Find It?
 VoglusMosaic.com offers a variety of methods for finding items on the website. You can browse the catalog by product category using the main menu on the site. You can also search for keywords using the search box on the right top of all pages.
Where Can I Get Voglus Mosaic Products Pricing?
Dear customers, kindly note that quantity is very important for pricing, not only deciding the producing cost, but also deciding the shipping, handling, delivery cost etc. So do not hesitate to tell us the quantity you need which will greatly improve the efficiency of our communications. 
A. If you have your own designs and ideas, send us your pictures or drawings along with the requirements. Our professional sales stuff will discuss with you about all the necessary details. 
B.  If you are looking for a product, please view our website www.VoglusMosaic.com to choose the items you like. Simple tell us the quantity you need along with other requirements. 
We’d love to hear from you! Please do not hesitate to ask for a quick FREE, non-oligation quote from us. 
1) Email us to sales@voglus.com
2) Call us directly +86-592-2069251
3) Submit the contact form here
Could You Offer Mosaic Tile Customized Service To Customers?
Yes, we can. Just feel free to contact us and show your idea or design, we will provide you professional advice.
How Could I Get The Samples?
Usually we offer our customer the samples for FREE while our customers bear the express charge 
A. If you have DHL/UPS/TNT etc Collect Account, please advise your account number so that we can make express cost Collect at your end.
B. If you do not have Collect Account, you can transfer express cost by Western Union. We’ll send out the samples with shipping cost Prepaid. The express charge will be calculated based on your address and weight, which normally from USD30 to USD100.
What Is Your Minimum Order Quantity?
It depends on the items you need. Usually any order quantity is ok for us. So please feel free to tell us the items you need and order quantity accordingly.
How Do You Package Your Products?
1) Films between each mosaic tile sheet
2) Certain sheets in a strong export carton, like 11 sheets, 20 sheets etc, 
3) Certain cartons in a pallet, like 60 ctns, 70 ctns etc. The pallet is made of plywood instead of wood, so not necessary for fumigation
4) Some special products may have particular packaging
5) Custom packaging ways are welcome
What Is Your Delivery Time?
We arrange production upon receiving your deposit payment.
For the producing lead time, it depends on the quantity. 3-7 days for sample orders, 7-15 days for normal orders, 15-25 days for huge quantity orders
For Shipment time, it depends on your destination port.
What Is Your Payment Term?
TT, Western Union, L/C etc. Special payment term will be available base on negotiation under different situation.
Most of our customers use Western Union for sample orders and TT transfer (30% TT in advance, 70% balance before loading) for formal orders.
How To Place An Order?
 1) Check out the items you need from our website and email us the item numbers along with the specific quantity and your other requirement. 
2) The professional sale stuff from Voglus Mosaic offers you the quotation and some other professional advices and services. 
3) Confirm the items, quantity, pricing and all the necessary details  
4) Send us your details including your company details, your destination port, consignee name and address etc .then we will sent you signed Proforma Invoice for your final confirmation.
5) Transfer us the payment by TT or Western Union
How Can I Become A Dealer?
Simply go to contact us page to contact us whatever way you like and state your requirements. Our sales stuff will send you the Dealer Application Form. Please be sure to fill out the form completely and return via e-mail or fax to the address or number listed on the application. We will review the information and let you know within three business days if you are qualified.